EXCHANGE & RETURN
Coltesse has a 14 day return policy, any item you wish to return must be sent within 14 days of receipt. You will not have to justify your reasons or pay any penalties except for the cost of returning the item.
If this period expires on a Saturday, Sunday or public holiday, it will be extended to the next working day.
In the case of free shipping, the shipping costs will be applied if the amount of the items kept is less than the amount necessary to apply the free shipping. The shipping costs will then be deducted from the refund.
To return your item, send it back within 14 days after receipt to the address below:
Coltesse - Returns - 12 rue Philippe de Girard - 75010 Paris - France
The garment must not have been damaged, worn, worn out or washed. It must be returned in the exact same condition and must be accompanied by all the documents and accessories provided as well as a copy of the invoice or any other element allowing the identification of the order.
In the event that the returned item is not suitable for sale, you will not be refunded, but you may have the item returned at your expense.
You will be refunded as soon as possible, but no later than 14 days from the date of return of the item.
You will be responsible for any loss or damage to the item on return. We do not accept returns for items made to your specifications or clearly personalised.